Return and refund policy


Each delivery is considered to have been effected from the delivery of the package to the customer by the Correos carrier.

It is up to the buyer to check the order at the time of delivery and then make all reservations and claims that are justified. The buyer has the possibility to reject the package, if it had been opened or damaged.

If the order is damaged or incomplete, please return the package and send us an email to info@mardesalud.es, after that we can make a new shipment.

There is a law-marked period of 14 days calculated from the date of delivery for the return of the product.

To request the return of a product, the buyer must indicate the intention by email to info@mardesalud.es indicating the order number, the product title and the reason for the return.

It is very important that the packaging of the product is in perfect condition to make the return of the amount. The return may not take place in any case if the products supplied were used, opened or unsealed. The products to return must be returned properly protected, with their original packaging, in a perfect condition, not damaged or contaminated by the buyer. Packages that do not contain any attachments that identify the sender (such as order number, name, address, ...) will not be returned.

The cost of shipping is in this case from the customer. After receiving the product back and verify its poor condition, we will reimburse the full amount of the product for  the account provided by the customer, or we will send a new product for your choice.

Returns generated by causes attributable to customs or international authorities are related to the responsibility of the buyer and will not give rise to any claim to mardesalud.es.

The return of the products will result in a refund equal to the purchase price of the returned product(s).

The reimbursement does not include transportation costs and / or expenses corresponding to the chosen form of payment.

All the expenses and risks associated with the return of the product are related to the sender, who must send them safely and with the necessary guarantees so that the returned goods will be arrived in perfect condition.

Anyone who will return the product will receive an informative email about the amount of your refund.